FAQ

Below you find a list with the most frequently asked questions. Didn’t find the answer to your question? Ask your question via the contact form or send an e-mail to hello@essentialistics.com.

Shipping

Within the Netherlands, the shipping costs are €4.99. All orders over €50 receive free shipping.

For Belgium, the shipping costs are €4.99. All orders over €50 receive free shipping.

For all other countries, the shipping costs are around €9.99. If you select your country at the checkout, you can view the exact shipping costs. All orders over €50 receive free shipping.

If you place an order on workdays before 3:00 PM, your order will be shipped the same day. During weekends and public holidays, your order will be shipped on the next business day.

The delivery time of your order depends on PostNL and the country in which you live. Within the Netherlands, your order is usually delivered the next day. For Belgium and Germany, it takes between 2-4 day before your order arrives. For all other European countries, the delivery time varies between 2-7 days. For countries outside Europe, the delivery time varies between 4-10 days.

Payments

At Essentialistics, you can pay with the following payment methods:

  • iDEAL
  • Bancontact/Mister Cash 
  • KBC/CBC Payment
  • Giropay 
  • PayPal
  • Klarna Pay Later
  • Direct Bank Transfer
  • Essentialistics Giftcard

For a fast delivery, we recommend choosing a direct payment method.

If you received an order confirmation, the order has been placed. In that case, please send an e-mail to hello@essentialistics.com and a new payment link will be sent to you.

If you didn’t receive an order confirmation, the order hasn’t been placed. This means that you need to place your order again.

Returns

At Essentialistics you always have the opportunity to return your order within 14 days after receiving your order.

All items can be returned except customized jewellery and accessories, sale items, and earrings.

The processing of a return shipment takes up a maximum of 30 working days after receipt. You will receive an e-mail as soon as we have processed the return and refunded the amount to your account.

Yes, both the costs and the risk of return sendings are for your own account. 

Returning is fairly easy. Fill in this return form and send the products together with your order number to the address below:

Essentialistics
Thijs de Torenwachterstraat 17
5302 TR Zaltbommel
The Netherlands

Please note that Essentialistics will only handle returns if the products are returned in their original condition including packaging. Damaged and/or used items are refused and returned. 

Please note that shipments that are returned without having filled in our return form will not be accepted. You will always receive a confirmation from us that we have received your request for the return shipment. Therefore, wait until you have received this confirmation before returning the products.

Non-identifiable returns are returned to the sender wherever possible. If the products are not in our possession within 14 days after confirming the return shipment via the return form, there will be no refund.

Unfortunately, it’s not possible to exchange an item. Do you want a different size or colour? Please place a new order.

Order

After you’ve placed an order, you should automatically receive an order confirmation to the e-mail address specified. If you haven’t received any mail, please check your spam box. Otherwise, please send an e-mail to hello@essentialistics.com.

After placing an order, you can still cancel or adjust it as long as it has not yet been sent.

You can apply a discount or a gift card code at the checkout page. You enter the code in the box called “coupon code”. You can use only one code per order.

If the order hasn’t been paid, the coupon can still be applied. In that case, fill in the contact form on the website or send an e-mail to hello@essentialistics.com with your order number. If the order has already been paid, the discount can’t be applied anymore.

All orders are packed as a gift, but to make it extra special, you can check the possibilities on the gift page.

Products

Yes, all jewellery is nickel free.

All jewellery is made of stainless steel. 

No, jewellery made of stainless steel does not discolour. Not even the golden ones. A vacuum coating process (called PVD) is used to achieve the golden colour. This process leads to an extremely durable coating.

  • Take your jewellery off when you go exercising, sleeping, and showering. Water, moisture, and perspiration can make your jewellery item dull.
  • Your jewellery can also become dull if it comes in contact with perfume, body lotion, hair spray, sunscreen, etc. So always let these substances withdraw before you put your jewellery on.
  • Don’t wear your jewellery during intensive work. This way, you prevent any unnecessary damage and scratches on your favourite jewellery pieces.
  • Store your jewellery in a dark place, preferably in a bag/box, when you aren’t wearing a certain item so that the air can’t affect it.
  • Store your jewellery items separate from each other. This way, the jewellery can’t damage each other and you also prevent chains from getting tangled up with each other.
  • Always attach your jewellery, such as a necklace, before you store it. This way, you prevent scratches and that the jewellery gets entangled with itself.

Almost all items that are sold out will be back in stock soon. On the product pages of sold out products you can sign up for a “back in stock” notification.