RETURNS

Below you find a list with the most frequently asked questions about returns. Didn’t find the answer to your question? Ask your question via the contact form or send an e-mail to hello@essentialistics.com.

Returns

What is the return period?

At Essentialistics you always have the opportunity to return your order within 14 days after receiving your order.

Which items can be returned?

All items can be returned except customized jewellery and accessories, sale items, and earrings.

How long does it take to process my return?

The processing of a return shipment takes up a maximum of 30 working days after receipt. You will receive an e-mail as soon as we have processed the return and refunded the amount to your account.

Are the return costs and the risk of return sendings for my own account?

Yes, both the costs and the risk of return sendings are for your own account. 

How can I return my order?

Returning is fairly easy. Fill in this return form and send the products together with your order number to the address below:

Essentialistics
Thijs de Torenwachterstraat 17
5302 TR Zaltbommel
The Netherlands

Please note that Essentialistics will only handle returns if the products are returned in their original condition including packaging. Damaged and/or used items are refused and returned. 

Please note that shipments that are returned without having filled in our return form will not be accepted. You will always receive confirmation from us that we have received your request for the return shipment. Therefore, wait until you have received this confirmation before returning the products.

Non-identifiable returns are returned to the sender wherever possible. If the products are not in our possession within 14 days after confirming the return shipment via the return form, there will be no refund.

Can I exchange my items?

Unfortunately, it’s not possible to exchange an item. Do you want a different size or colour? Please place a new order.